What Is The Difference Between Turndown Service And Make Up Room Service?

What’s the point of turndown service?

The main purpose of providing such service is to ensure that guest feel highest level of comfort before and during sleep.

Turndown service was once reserved for VIP guests only but as the time passes now it becomes quite an obligatory routine service for all guest..

What is SOP in housekeeping?

A housekeeping SOP (Standard Operating Procedure) is a documented, step-by-step process on how to effectively perform housekeeping procedures, such as daily cleaning and maintenance tasks.

Why do Housekeepers provide turndown?

Many upper scale hotels have a turn-down service in order to offer the utmost comfort to their guests. The turn-down service involves preparing the room for the night so that a client feels at home and can easily go to bed upon returning to his room.

What is a turndown attendant?

To satisfactorily perform routine turndown services in guest rooms, including emptying trash; removing used room service items; replacing used glasses, towels, paper products and amenities; wiping bathroom surfaces; removing bed covers; turning down bed linens; providing chocolates and special amenities; closing …

What is included in turndown service?

In the hospitality industry, turndown service refers to the practice of staff entering a guest’s room and “turning down” the bed linen of the bed in the room, preparing the bed for use.

What are the key components of evening turndown service?

SOP – Housekeeping – Turndown service / Evening serviceThe evening boy takes the status report of the floor from the desk.Takes the floor key/card and sign for it.Take a round of the floor corridor to maintain it clean and tidy. … Vacant rooms to be serviced from 6.00 p.m. onward.By 10.pm turn down service to be finished of all rooms.More items…

How is turn down service done?

In a hotel, a turn-down service is the preparation of a room for a guest to sleep in by slightly turning back the comforter on the bed, turning down the lights, and so on. Turn-down service is performed in the early evening. The turn-down service will also pull the drapes and put out the light.

Do you tip for turndown service?

Housekeeping: $2-5 per day depending on the room (more for suites or rooms with kitchen/ettes) left each day of the stay (in case different employees are working). Leave an envelope or note to make it clear the cash is in fact a tip. $1-2 for evening turndown service, left on top of a pillow or with a note.

Who will responsible for the room inspection in housekeeping?

Every guest room must be checked on the daily basis by housekeeping supervisor, this will help the hotel to attain high guest satisfaction in terms of room comfort and also for safety reasons. If the floor supervisor is not been able to check the room by the end of the shift, the Asst.

Why do hotels put chocolates on pillows?

A chocolate on one’s pillow at turndown. The simple gesture has long been a symbol of luxury, a gift from the hotel to punctuate the turndown experience and send guests to slumberland with sweet dreams. The concept is thought to have originated at the Mayfair Hotel in St.

What does turn the bed down mean?

What does turn down the bed mean? A turndown service refers to the practice of staff entering a guest’s room and “turning down” the bed linen in the room, preparing the bed for use; this is especially lovely when staying in a hotel room. When you enter your room after a long day only to find it clean and clutter-free.

What type of room status are required for turndown service?

Turndown service in hotel industry is a process when hotel staffs prepare guest room warm and inviting for sleeping. Generally 4 star or more exclusive hotels provide this service automatically, others provide this service upon request from guest or automatically for VIP guests or suit room guests.